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CUSTOMER JOURNEY WORKSHOP
improve customer retention
A 2-hour WORKSHOP | completed for 2021
Keeping your customer's journey smooth will help to improve your customer retention. Improving the ease of your customer's experience will help your organisation become more customer focused and will improve relationships and customer loyalty.
Ultimately, it equates to new business, customer retention and profits!
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GC Hub and Design Moshpit have partnered to put together a 12-month program of workshops. It's about putting aside a few hours each month to work on developing your idea or business. This workshop is all about articulating your ideal Customer Journey and create the experience you want your customers to have with you. One that's meaningful.
It's The Customer Journey Workshop!!!
what if you had?
A CRYSTAL CLEAR UNDERSTANDING OF YOUR CUSTOMER JOURNEY AND HOW TO PROFIT FROM IT!
A customer journey that enabled you to know the milestones, magic moments and money moments?
A method and strategy to start seeing the opportunities where you're under-delivering or totally missing the mark!
All of this is possible and MORE!
BOOK NOW TO AVOID DISAPPOINTMENT!
SO what is a customer journey?
customers interacting with your brand
Think of the customer journey as a roadmap detailing how a customer becomes aware of your brand, their interactions with your brand–and beyond.
The customer journey encompasses all the experiences that customers go through when interacting with your company and brand. Instead of looking at just one part of a transaction or experience, the customer journey considers the full experience of being a customer.
A great customer experience is personalised, timely, relevant, effortless/simple, seamless, remarkable, memorable, and consistent. Phew! Consistency is an important quality in that all other qualities need to describe your every experience with a brand.
Always. Every time.
what you get
a thorough deep-dive
The Customer Journey Workshop is a set of ten online guided activities, designed to investigate into how you interact with your customer. It’s one deep strategically designed conversation with you, your team and your customer. A conversation of discovery, contemplation, improvement and decision-making.
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Create a customer persona
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Frame the journey with phases, stages and steps
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Declare the required customer jobs
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Identify common touch points
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Document the jobs performed by the team
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Speculate customer satisfaction
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Map Milestones, Magic moments and money moments
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Define business and customer success
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Propose improvements
why choose us?
we're the conversatioN experts
At Design Moshpit we have first hand, industry experience at crafting meaningful conversations. We are industry leaders in designing conversations for organisations and their big hairy challenges. The Customer Journey Workshop design itself, is at the forefront of technological innovation. We’ve used the latest bleeding-edge digital design methodologies (design thinking and user experience design) to design a program of world-class workshops. The Customer Journey Workshop is one.
The workshop is run live and online using the video and audio conferencing tool Zoom. All you need is a power source, a computer and internet connection. Your work is yours to keep. View, review and rework your purpose content 24/7 anywhere, anytime, anyplace using the free cloud-based industry tool Miro.
Simple. Clean. Easy.
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BOOK NOW TO AVOID DISAPPOINTMENT!
this is your time
the time for helping others is over
The time for you to be helping yourself and your product, service and business is NOW!!!
This is about you. Don’t wait.
The Customer Journey Workshop will redefine what matters most to you and your customer so you can live life on a grander scale.
RESERVE YOUR SEATS NOW & BOOK TO AVOID DISAPPOINTMENT!
In these unprecedented times we want to help those looking to expand their consciousness and live a fulfilling life with Purpose.
BOOK NOW TO AVOID DISAPPOINTMENT!
your FACILITATOR
BERNARD SCHOKMAN | "THE WORKSHOP MECHANIC"
Bernard Schokman, Design Thinker and Founder of Design Moshpit, has worked in numerous digital roles across large corporations, medium sized and startup organisations. In 2007 he moved into a career deep in Design | Product Design, Service Design, UX Design, Design Thinking and Workshop Design.
Having reinvented himself on numerous occasions he wanted to capture the essence of it and design something to help himself and others do it again and again.
The Purpose Workshop was born.
He has authored industry design books "UX Like a BOSS" and co-authored "Design Thinking Moderator" with Sean McGuire - Design Thinker at Microsoft. He has also provided design mentoring for various organisations across Australia while lecturing in Design Management at Victoria University. He’s a father of three, a compliment to an amazing woman, loves learning, surfing, ocean swimming and has an insatiable appetite for deep conversation with anyone.
Let's talk Customer Journey!
BOOK NOW TO AVOID DISAPPOINTMENT!