SERVICE DESIGN WORKSHOP

design your service

A 2-hour WORKSHOP | scheduled for 2021

Designing your service will force you to think about how you deliver a service to a market rather than just "winging it". Improving the clarity of how you deliver the customer's experience and create a more customer centric startup.

 

Ultimately, it equates to a more clearly delivered service, better customer experience, customer retention and ultimately, profits!

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GC Hub and Design Moshpit have partnered to put together a 12-month program of workshops. It's about putting aside a few hours each month to work on developing your idea or business. This workshop is all about articulating your ideal Customer Service and creating the experience you want your customers to have with you. One that's meaningful. 

It's The Service Design Workshop!!!

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what if you had?

A CRYSTAL CLEAR UNDERSTANDING OF YOUR CUSTOMER service AND HOW TO PROFIT FROM IT!

A customer service that enabled you to know the onstage actions, backstage actions, processes, magic moments and money moments?

A method and strategy to start seeing the opportunities where you're under-delivering or totally missing the mark!

All of this is possible and MORE!

BOOK NOW TO AVOID DISAPPOINTMENT!

Schedule

SO what is a service design?

designing a service experience for your brand

Think of the service design as a roadmap detailing how you deliver a service to your customers and your brand–and beyond.

 

Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely - wikipedia.

Service design improves the experiences of both the user and employee by designing, aligning, and optimising an organisation's operations to better support customer journeys - Nielsen Norman Group.

 

Always. Every time.

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what you get

a thorough deep-dive

The Service Design Workshop is a set of seven online guided activities, designed to investigate into how you deliver a service to your customer. It’s one deep strategically designed conversation with you and your team for your customer. A conversation of discovery, contemplation, improvement and decision-making.

  • Create a customer persona

  • Frame the journey with phases, stages and steps

  • Declare the required customer jobs

  • Identify touch points

  • Document the team jobs performed onstage

  • Document the team jobs performed offstage

  • Document the supporting processes

  • Map milestones, magic moments and money moments

  • Define business and customer success

  • Suggest improvements

why choose us?

we're the conversatioN experts

At Design Moshpit we have first hand, industry experience at crafting meaningful conversations.  We are industry leaders in designing conversations for organisations and their big hairy challenges. The Customer Journey Workshop design itself, is at the forefront of technological innovation. We’ve used the latest bleeding-edge digital design methodologies (design thinking and user experience design) to design a program of world-class workshops. The Customer Journey Workshop is one. 

The workshop is run live and online using the video and audio conferencing tool Zoom. All you need is a power source, a computer and internet connection. Your work is yours to keep. View, review and rework your purpose content 24/7 anywhere, anytime, anyplace using the free cloud-based industry tool Miro. 

Simple. Clean. Easy.

BOOK NOW TO AVOID DISAPPOINTMENT!

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this is your time

the time for helping others is over

The time for you to be helping yourself and your product, service and business is NOW!!!

This is about you. Don’t wait.

The Service Design Workshop will redefine what matters most to you and your customer so you can live life on a grander scale.

RESERVE YOUR SEATS NOW & BOOK TO AVOID DISAPPOINTMENT!

In these unprecedented times we want to help those looking to expand their consciousness and live a fulfilling life with Purpose.

BOOK NOW TO AVOID DISAPPOINTMENT!

your FACILITATOR

BERNARD SCHOKMAN | "THE WORKSHOP MECHANIC"

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Bernard Schokman, Design Thinker and Founder of Design Moshpit, has worked in numerous digital roles across large corporations, medium sized and startup organisations. In 2007 he moved into a career deep in Design | Product Design, Service Design, UX Design, Design Thinking and Workshop Design.

 

Having reinvented himself on numerous occasions he wanted to capture the essence of it and design something to help himself and others do it again and again.

The Purpose Workshop was born.

 

He has authored industry design books "UX Like a BOSS" and co-authored "Design Thinking Moderator" with Sean McGuire - Design Thinker at Microsoft. He has also provided design mentoring for various organisations across Australia while lecturing in Design Management at Victoria University. He’s a father of three, a compliment to an amazing woman, loves learning, surfing, ocean swimming and has an insatiable appetite for deep conversation with anyone.

Let's talk Customer Journey!

BOOK NOW TO AVOID DISAPPOINTMENT!