User Journey Jam

  • The "User Journey Jam" is a Design Thinking Workshop.

  • It's purpose built to align a team into a single user and drive an agreed journey with touchpoints, pain points and opportunities.

  • In 6-8-hours we'll take a group of participants, a real user journey challenge and deliver the workshop experience.

  • Outcomes include team alignment, persona segments, persona interactions.

  • Outcomes include influences, locations, touchpoints pains, emotions and opportunities along with next steps/tasks/owners


  • Problem-challenge discovery.

  • Business requirements discovery.

  • Workshop preparation.

  • Billboard design.

  • Workshop facilitation.

  • Reporting.



  • An agreed high-level strategy.

  • An agreed user journey documented.

  • A to-do task list with owners and due dates.

  • Team alignment.


Next Steps

  • The Organisation Hackathon Jam

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